Refund policy

Do you offer refunds and/or exchanges?

YES, we have a "♥ It or Return It Guarantee"

We accept returns with respect to the following conditions:

  • The item must be purchased from our online store
  • The return or exchange request is made within 30 days of delivery

To ask for a return, please contact support using our helpdesk.

Can I exchange an item?

Yes. We do accept exchanges and they follow the same conditions as returns.

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

We are confident you'll love your item(s), but should you require a return or exchange, please send the item(s) back within 30 days of receipt, indicating your preference for a return or exchange. All returned merchandise should be unused, in pristine condition, and in the original packaging with the receipt.  

All returns/exchanges are the responsibility of the buyer.

Feel free to contact our support agents through our helpdesk for more details.

 How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued promptly (usually within 14 days).

 Is there a warranty?

We guarantee any of our products made by us and sold through our online store to be free of defects. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

  • The item must have been purchased on our online store
  • The return or exchange request is made within 30 days of delivery

If you have a return or exchange request resulting from a defective item, please reach out to our support for more information on how to proceed.